Refund Policy

This policy covers payments to Attaxr for products and services. Today that means demonstrations and directly arranged engagements; paid self-serve subscriptions apply as soon as they exist, and this page is where their terms will live.

When a self-serve subscription is available, you can cancel it any time from the billing settings. New subscriptions can be refunded in full within 14 days of the first payment, no reason required. Renewals are refunded pro-rata for the unused part of the period when you cancel partway through.

If we retire or materially reduce a capability a paid subscription depends on and you would rather not continue, you get a pro-rata refund of the current period. The terms of service say when we announce these changes.

Custom and enterprise work is governed by its written agreement, including its own cancellation and refund terms. Where that agreement is silent, this policy applies.

Email support@attaxr.com from the address on the account with the product name and, if you have it, the payment reference. One short email is enough; you do not owe us a justification for a request this policy covers.

We answer refund requests within 5 business days and return approved refunds to the original payment method within 14 days of approval. How fast the money lands after that depends on your bank or card provider.

We may decline a refund that follows a suspension for violating the terms of service, such as unauthorised testing. Declining a refund for that reason always comes with the reason in writing.

Refund questions: support@attaxr.com.